Store Policies

Accepted Methods of Payment. We accept Paypal, Visa, Mastercard, American Express and Discover.

Canceled Orders. There is a 6% restocking fee for any canceled order that has not shipped. Once shipped see return policies.

Shipping Charges. We currently only ship to the United States. Shipping charges are 20% of order total. FREE shipping on orders over $100 (for a limited time).

Shipping Time. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Normally items will be shipped out in 2-3 days from New York. Customers should expect 2-6 days delivery time once it leaves our warehouse.

Shipping Methods. Merchandise will normally be shipped using Fedex Ground Service.

Damaged Shipments. Damaged shipments should be reported to us immediately. Describe the damage and keep all packing materials until we tell you what to do. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.

Manufacturers Defects. If a product appears to have a manufacture’s defect, email us at info@friendlybirdhouses.com immediately for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.

Restocking fee. If you are requesting to return a product that is not defective, damaged or wrong (on our part), there will be a 20% restocking fee.

Return Merchandise Policy. Permission for any return merchandise must be secured from our return department. You have 30 days from the ship date to receive refunds. You must email the refund request to info@friendlybirdhouses.com (with "RETURN" in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned.

If you are returning an item, the item must be returned with the following:

·  All original contents (product, manuals, instructions, etc.).

·  Original packaging.

·  Original invoice or receipt.

Once a return is authorized by our return department you should:

1. Return the item to the address given to you by our return department.
2. Write the Return Authorization Number clearly on the box or package.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.

We only refund shipping costs if the return is for a defective or damaged item (by shipper or us). You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors.